Refund policy

Return & Warranty Policy

Cues – Lifetime Manufacturing Warranty
All cues come with a lifetime warranty against manufacturing defects. This includes:

  • Tip damage on any break or jump cue

  • Shaft damage such as cracks or warps (carbon shafts only)

  • Ferrule protection

  • Joint pin issues (bent or misaligned)

What’s Not Covered:

  • Clear coat or paint chips

  • Bumper replacement

  • Loose weight bolts

  • Any physical damage determined to be caused by customer misuse

  • Wood shafts (unless received warped)

Defective products upon receipt are eligible for a replacement or return, as long as the item is unused and in original packaging.

Cases – 30-Day Warranty
All cue cases are covered under a limited 30-day warranty. After 30 days, cases are no longer eligible for returns or warranty coverage.

Gloves – 30-Day Warranty
Gloves are protected by a 30-day warranty against any rips, tears, or material failures.

Wholesale Policy
All wholesale orders are final. We do not accept returns on wholesale purchases unless the product is received damaged. In the event of damage, the dealer must notify us within 7 days of receiving the shipment.

We know things happen — and Precision does everything in our power to take care of our customers. If there’s ever an issue, we’re here to work with you and make it right.

How to Initiate a Return
To initiate a return, please fill out the contact form on our [Contact Page]. A team member will reach out to you within 48 hours to assist.
Note:

  • Return shipping costs are the customer’s responsibility

  • Original shipping charges are non-refundable unless the return is due to a Precision error (e.g., damaged product on delivery)